Our Promise to You

We are committed to your satisfaction and peace of mind with every purchase. We are a community of design enthusiasts, and our team is dedicated to making your shopping experience a delight.

Authenticity Guarantee

In the unlikely event there’s an issue with an item’s authenticity, contact us within 1 year for a full refund.

If your item is not as described, is damaged in transit, or does not arrive, contact us within 30 days for a full refund.

Our best-in-class carrier network provides specialized shipping options worldwide, including custom delivery.

Price-Match Guarantee

We expect all our sellers to offer their lowest price. If you discover the same item listed for less by the same seller elsewhere, we’ll match the price.

  • The Price-Match Guarantee applies to advertised list prices by the same seller for the same item.
  • To qualify for our Price-Match Guarantee, contact our Customer Support team with a copy of the lower advertised list price within 7 calendar days of purchasing.

For more information on our Price-Match Guarantee Contact Us

24-Hour Cancellation

You have a 24-hour grace period in which to reconsider your purchase, with no questions asked.

You may cancel an order within 24 hours of your order confirmation, no questions asked. After 24 hours, the order will no longer be eligible for cancellation and will be considered a return request. All return requests are subject to the terms of the seller’s specific return policy.

Vetted Professional Sellers

Our world-class sellers must adhere to strict standards for service and quality, maintaining the integrity of our listings.

Best-in-Class Expertise

In addition to our knowledgeable seller community, we boast a team of internal and external experts, hailing from the top auction and retail houses, iconic brands, as well as the industry’s most reputable art and design businesses. Our vetting process is led by industry experts with degrees in such areas as fine art, design, gemology, restoration and art business and certifications in appraisal services, jewelry expertise, connoisseurship and more. In addition, we work with more than 25 leading estates and foundations, which help us ensure the integrity of the pieces attributed to the artists and designers they represent.