(FREQUENTLY ASKED QUESTIONS)
Is it safe to order online at Splendour Jewelers?
All order on Splendoue Jewelers are secured with a SSL certificate, which guarantees safe transactions without risk of data tampering.
How do I know on the site whether the jewelry has real diamonds or CZ (Cubic Zirconia, diamond imitation).
All jewelry with diamonds has a clear description of diamond carat and quality. We only use the highest standard of diamonds. If the jewelry has CZ in the piece, then it is clearly stated in the product description.
Is your jewelry and diamonds certified?
Any jewelry over $500 will be provided an appraisal upon request which can be submitted to any Insurance Company for insurance purposes.
Are all watches you sell authentic?
Absolutely, we only sell authentic watches which come with a lifetime warranty.
Do you do custom orders?
We specialize in custom orders as well as we own our own manufacturing facilities and thus deliver the best pricing, GUARANTEED.
Where do your diamonds come from?
We source our diamonds from around the world as we have close relationships with various Sight Holders in the industry. By buying in large quantiles, we are able to pass along the savings to our customers.
Do you sell or share your customer information with other companies?
Absolutely Not! We All customer information is 100% safe. We don’t sell or share any of our customers’ privileged information.
Can I cancel my order?
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees which include labor and raw material. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our return policy. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.
Can I return an item?
We stand behind a 100% money back guarantee program. We offer a risk free retail environment, so rest assured, buy with confidence and you can always return it for a full refund. All refunds will be refunded to the original payment used to place order.
Warranty & Life Time Maintenance?
Because we stand behind our products, we provide lifetime maintenance which includes tightening any loose prongs and replace any missing stones. Just give us a call and we will guide on the steps to have your jewelry sent back to us for the free maintenance. Please note customer is responsible for all shipping costs when sending items back to us. There will be a $30 USD shipping charge when shipping repaired item back to customer.
Upgrade Policy?
We offer a lifetime upgrade policy for all you jewelry purchases, upgrade has to be approximately 2 times the value of the original purchase.
Product Weights?
All product weights can be found in the product description, product title or above the price. All weights are approximate as all jewelry is hand made and no two pieces of the same jewelry will ever be the same weight.